Download iTop – Open-Source IT Service Management and CMDB Software

iTop (IT Operational Portal) is a free, open-source web-based IT Service Management (ITSM) platform that integrates a powerful Configuration Management Database (CMDB). It helps IT departments manage incidents, problems, changes, and service requests while maintaining a comprehensive inventory of all IT assets and their relationships.

Built on ITIL best practices, iTop provides a complete framework for organizing and tracking IT operations from a single web-based portal. Teams can log and track tickets, manage service levels, document configuration items (CIs) such as servers, applications, networks, and contracts, and visualize the dependencies between them in the CMDB impact graph.

iTop is highly customizable and extensible through its built-in data model editor, allowing organizations to tailor the CMDB schema, workflows, and forms to match their specific IT environment. It supports multi-organization deployments, making it suitable for MSPs and large enterprises managing multiple clients or business units.

Key Features

• Integrated CMDB – Document and manage all IT configuration items (servers, software, networks, contracts) and their relationships in one central database.
• Incident and problem management – Log, track, prioritize, and resolve IT incidents and problems with full lifecycle management and SLA tracking.
• Change management – Plan, approve, and document IT changes with impact analysis using CMDB dependency mapping.
• Service request portal – Provide end users with a self-service portal to submit and track service requests and incidents.
• Impact analysis – Visualize the impact of a configuration item failure on related services and other CIs using CMDB relationship graphs.
• Customizable data model – Extend and modify the CMDB schema, object classes, and workflows without coding using the built-in data model editor.
• Multi-organization support – Manage multiple organizations or customer accounts within a single iTop installation for MSP use cases.

How to Install

1. Ensure your server has PHP 7.4 or higher, MySQL/MariaDB, and a web server (Apache or Nginx) configured and running.
2. Download the latest iTop release archive from the official Combodo website or the link provided above.
3. Extract the archive to your web server document root (e.g., /var/www/html/itop) and set appropriate file permissions.
4. Create a MySQL database for iTop and navigate to http://yourserver/itop/web to launch the web-based installation wizard.
5. Follow the setup wizard to configure the database connection, select ITSM modules to install, create the admin account, and complete the installation.